Complaints Procedure
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.
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- For complaints relating to buying and selling property.
- For complaints relating to mortgage services
- If you have a LETTINGS complaint (relating to renting a property)
- The Property Ombudsman
If our final viewpoint letter does not resolve matters (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722 333306
www.tpos.co.uk
admin@tpos.co.uk
Timescale – You must refer your complaint too the Ombudsman within 12 months of receiving our final viewpoint letter.
If we have not addressed your complaints within eight weeks, you can refer your complaint to the Ombudsman.
No charge will be made for any complaint we handle
