Social Distancing Guidelines
Our Social Distancing Guidelines
Here are our procedures for accompanied viewings, market appraisals and visitors to the office.
Health and safety is our number one priority and you can rest assured we are doing all we can to protect the welfare of our staff and customers. Our processes have been adapted to meet the new social distancing rules as follows:
Before making an appointment for a viewing or valuation, our staff will ask whether any party is showing any Covid-19 symptoms, been in contact with someone who has had or shown signs of Covid-19, or are either self-isolating or consider themselves to be in a vulnerable group.
Guidance for Property Viewings
Guidance for Vendors
Guidance for Property Viewings
- Prior to a visit the viewer will be provided with all the necessary property information by email. No paper documents will be transmitted during the visit.
- Only people with an appointment may visit, at the time indicated.
- Social distancing must be observed.
- Viewers must refrain from touching anything in the property.
- Agent on hand to help and assist.
- PPE required –
- Hydro-alcoholic hand gel (we will be able to supply)
- Face mask/covering (we would ask that you supply your own)
- Overshoe covering (we will be able to supply)
- In most instances, any resident of the property will be absent during the viewing.
- Viewing time to be as functional as possible.
- All physical viewings should be limited to members of the same household.
- If you need to be accompanied by small children, you should try to keep them from touching surfaces and ensure they wash their hands regularly.
- Regrettably it is not advised for the customary handshake.
Guidance for Vendors
- Property is to be pre-prepared before viewings to allow for a minimum touch –
- Internal doors open
- Lights on if appropriate
- Easy key access to outbuildings/ garages
- Property should be clean with disinfected surfaces. If you are resident at the property, perhaps we could leave this for you to arrange; otherwise we will wipe the main surfaces as needed.
- Vendor should not be present.
- Agent to conduct viewings.
- PPE required by agent and viewers –
- Hydro-alcoholic hand gel & overshoes (we will supply)
- Face mask (viewer to supply)
- It would be preferable that there are no children at the viewing, but if the viewer needs to be accompanied by small children, they must try to keep them from touching surfaces.
- Viewing time to be as functional as possible.
- Bacterial wipes will be used by us after the visit to sanitize any areas noted as being touched during the viewing.
